Edge Network Services, Desktop Management services is specifically designed for small and medium sized businesses to deliver a high-quality and cost-effective solution that can meet all your IT support needs.
Prevent hardware and software failures with proactive management.
Proactive server and desktop support ensure that your systems experience maximum up time. As a component of our Edge Network Managed IT Services, we offer comprehensive Server and Desktop Management. Our Server and Desktop Management solution is comprised of three core support components that are managed remotely to optimize up time and reduce aggravation to your organization.
Software and Hardware Updates
As IT support professionals we recognize it is critical to update applications, apply security patches, and new malware definitions as soon as possible to protect your organization’s IT systems. In order to provide your organization with first class support, we provide a majority of our server and desktop support remotely 24/7 when it is convenient for you.
Identify and address potential IT issues before they become problems.
With our remote monitoring capabilities we proactively monitor your servers and desktops to identify potential issues before they become problems. In the event that we identify a potential issue, we will take care of it remotely.
As part of our Server and Desktop Management solution we offer image-based backup and recovery. We will install a network attached storage (NAS) device on your network and use it to store images of critical servers and workstations. In the event that a server or workstation catastrophically fails, we can easily restore the backup in with a minimal interruption of services.